Welcome to our FAQs page! Here you’ll find answers to the most common questions about our jewellery, including information on materials, shipping, returns, custom designs, and care. We created these FAQs to help you shop with confidence and make your experience simple and enjoyable.
If you can’t find what you’re looking for in our FAQs, don’t worry—our friendly customer support team is always here to assist you with any questions or special requests.
1. What kinds of jewellery do you sell?
We sell rings, necklaces, bracelets, earrings, and pendants. You can find jewellery in gold, silver, and platinum, with real gemstones. We have both classic and modern designs, and we also offer custom-made pieces.
2. Is your jewellery real?
Yes! All our jewellery is made from real metals and gemstones. Some pieces come with a certificate of authenticity so you can be sure of their quality and value.
3. Can I make a custom design?
Yes, you can! You can choose the metal, gemstone, size, and design to create your own unique jewellery. Our skilled craftsmen will make it exactly how you want.
4. How long does shipping take?
For orders in the country, delivery usually takes 5–7 business days. International orders may take 10–15 days. We pack all jewellery carefully so it arrives safely.
5. How can I track my order?
After your order is shipped, we send you a tracking number by email. You can use it to see where your package is. If you have any trouble, our support team is happy to help.
6. Can I return or exchange my order?
Yes, you can return or exchange items within 14 days. Items must be unused and in their original condition. Custom-made jewellery may have special rules, which we will explain when you order.
7. How should I take care of my jewellery?
Keep your jewellery away from chemicals, water, and very hot or cold places. Store pieces separately in a soft pouch or box. You can clean them with a soft cloth to keep them shiny.
8. Do you offer a warranty?
Yes, we offer a one-year warranty for any manufacturing defects. The warranty does not cover damage from wear and tear or accidents. Contact our support team for help with repairs or claims.